Learning and Development Team

On a mission!

 Who are We?      

Sandra Dunlop

Training & Professional Development Manager (Team Manager)

Nicole Cavanagh

OD & Learning Secretary

Lynn Clarke

PMVA Advisor

Lynne Cockburn

Training Administrator

Sharon Corrigan

Learning Centre Manager

Rebecca Hart

Librarian

Lynn McCallum

Manual Handling Advisor

Julie McDonald

Patient Learning Manager

Gayle Scott

OD & Learning Advisor

 Celebrating what we do well

 We are a positive and motivated team with a broad range of knowledge and experience and a ‘can-do’ attitude that helps to ensure we are responsive to service user needs.

  Out iMatter Journey

 We decided and agreed the following areas for improvement:

• Clarifying and agreeing our core purpose and team objectives
• Maintaining regular feedback and line management support

What did we do?

• Engaged in a number of team development sessions
• Agreed a team mission statement and team objectives
• Developed an action plan to support achievement of the team objectives
• Introduced a schedule of regular 1-1 ‘workload review’ meetings

How did we do it?

The team asked ourselves the following questions:

• Who are we?
• What do we do?
• Why do we do it?
• What things add most value?
• What could we do differently or better?

We also used a range of team development tools to assist in developing our mission statement and agreeing our team objectives – for example, SWOT analysis, brainstorming, action planning and responsibility charting.

 Our mission statement

We operate as a central learning hub and offer a range of opportunities to facilitate access to learning, develop our workforce, and assist individuals in achieving their potential.

Our purpose is to provide training and education, for patients and staff to support personal and professional develoment, and to equip staff with the knowledge and skills they require to deliver safe, effective, person-centred care.

 Team Objectives

 Key priorities that the team have identified for the coming year relate to:

• Marketing and promotion of internal and external learning opportunities.
• Maintenance of accredited centre status with qualification awarding bodies (e.g. SQA, BCS, ILM).
• Working collaboratively with other NHS Boards on L&D projects and initiatives.
• Ensuring efficient and effective L&D provision that meets organisational needs and legislative requirements.
• Improving corporate induction process.
• Improving the quality of the annual KSF personal development review process.
• Provision of leadership and management development programmes and resources to support people management and succession planning.
• Development of learning resources and programmes to support the staff health and wellbeing agenda.
• Enhancing opportunities to support/encourage young people into employment in the NHS (including extending MA opportunities).

What impact has it had?

• We improved our EEI score

 We improved scores across all of the iMatter questions and components!

• Members of our L&D Team have been nominated for a number of Staff Excellence Awards. This includes: 
• Outstanding Individual (non-clinical) – Lynne Cockburn
• Outstanding Individual (non-clinical) – Rebecca Hart
• Outstanding Individual (clinical) – Lynn Clarke
• Outstanding Team (non-clinical) – Learning Centre Team

What next?

• Implementation, monitoring and review of our team objectives.
• Using Myers Briggs Type Indicator (MBTI) to leverage team strengths and support further improvements in team relationships and communication.