Sandra Liddel's Team

Keeping an 'I' on the plan

Staff Action! It’s a vital part of staff engagement tool iMatter, which is currently being implemented.

On receiving their iMatter report teams have 12 weeks to work together to agree an “action plan” based on the report results. Teams who do not achieve the 60 per cent response rate to receive a report should use directorate results.

Among those who have recently developed their action plan are domestic supervisor Sandra Liddell and her team of domestic staff.

Sandra said key areas the team identified from their report included ensuring they were confident in communicating and sharing their ideas.

She explained: “We discussed the importance of us as individuals and as a team to put forward our opinion on issues raised through our iMatter report.

“Our action plan was based on the importance of staff welfare and training, enabling staff to deliver the best possible care in the environment that surrounds patients, staff and visitors to our premises.

“Our actions included encouraging staff to work with all relevant groups building their confidence and ensuring they achieved the consistent high standards required.”

Sandra added that communication is important in all aspects of the team’s development and activities to raise the staff’s confidence in themselves and their willingness to input their thoughts, were underway.

“I supervise staff within a geriatric unit, learning disability unit, admin area and also a health centre. This gives me different challenges within each area to ensure all staff get time and support in the challenges they face.

“I believe staff should always feel valued, no matter what position they hold. Each role is important and feeling valued and well-trained helps to develop self-worth and confidence within each staff group.

“The iMatter process certainly supports this aim because it gives us feedback from staff at an individual team level.”